{"id":3313,"date":"2019-05-07T10:16:10","date_gmt":"2019-05-07T14:16:10","guid":{"rendered":"http:\/\/www.aviom.com\/blog\/?p=3313"},"modified":"2021-12-21T11:04:17","modified_gmt":"2021-12-21T16:04:17","slug":"dante-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.aviom.com\/blog\/dante-troubleshooting\/","title":{"rendered":"Dante Troubleshooting"},"content":{"rendered":"

Working with Dante-enabled devices in an audio network requires the operators to maintain the software, hardware, and firmware for all of the Dante-enabled devices that they own.<\/p>\n

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Troubleshooting sync and clock issues can usually be resolved by carefully checking the settings for all Dante devices (including network switches) in your network. Remember, any digital audio network can have only one<\/em> <\/strong>source of clocking to avoid issues such as dropouts, lost sync, and ticks and pops in the audio stream.<\/p>\n

Digital Mixing Consoles<\/h3>\n

Popping and other audio artifacts normally indicate a clock sync problem. Many times, if there is an issue with clock settings in a digital console connected by Dante, you may notice the ticks and pops that indicate a clock sync problem in your Aviom Personal Mixers. To troubleshoot:<\/p>\n

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  1. \u00a0What clock is the digital mixing console using?<\/li>\n
  2. \u00a0If the digital mixing console is set to its internal word clock or an external word clock source, then sync to external<\/strong> needs to be checked in Dante Controller for the digital mixing console.<\/li>\n<\/ol>\n

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    Simple Troubleshooting<\/h3>\n

    If you believe that there is a problem with your Aviom Dante-enabled products, you should perform some tests to confirm that the Aviom product is performing as it should:<\/p>\n

    First, try to isolate the problem by removing as many other devices from the network as possible and re-test.<\/p>\n

    Next, to test Dante network connectivity, patching, and audio:<\/p>\n