Use this form for product, system confguration, and technical support inquiries only. If you have a product that needs to be returned for repair, select the Returns and Repairs tab.
If your Aviom product needs to be returned or needs repair*, please complete the form below. If a return is required, Aviom will contact you within two business days with your Return Authorization (RA) number. This RA number MUST be written on the outside of the box in which you are returning the unit to Aviom. Please DO NOT send a unit back without an RA number as we will have no means to track it or verify receipt.
* Please note that legacy products built before 2006 with serial numbers lower than 50,000 can no longer be repaired at Aviom in compliance with the RoHS (Restriction of Hazardous Substances) laws. This applies to A-16, A-16II and A-16R Personal Mixers, AN-16/i, AN-16/i-M, AN-16/o, and does not apply to currently manufactured products.
All returns and repairs should be shipped to our corporate address.
Aviom's team of design support professionals is available to systems integrators and A/V consultants through nearly any phase of a project design. Aviom's design support team approaches jobs from a system-wide perspective: we understand how Aviom solutions fit into the entire A/V system and, like you, want to ensure that your customer gets a system that fits their needs and their budget.
Aviom's design support is a complimentary service available to professional system designers, integrators, and consultants.
Complete the Aviom Design Support Request form below or call us at 610-738-9005 ext. 296 to request assistance with:
- Conceptualization
- Proof of concept
- Drawing review
- Equipment lists
- Master quotes
- Bid lists
- Product and technology training
Due to the number of requests and lead times for certain kinds of production, please allow at least 2 weeks for completion of your project. For quality results in the most timely manner, please make your request as detailed and thorough as possible.
